Terms
Terms of Use
Refund Kit helps users organise complaint information and prepare draft complaint wording. It does not act for users or guarantee outcomes.
Document preparation only
Refund Kit provides general information and draft templates. It is not a law firm, financial adviser, claims management company or ombudsman service.
No guaranteed result
We do not guarantee refunds, chargebacks, compensation, responses, or any particular outcome.
User responsibility
You are responsible for checking every draft before use, making sure all facts are accurate, and deciding whether to send anything.
No automatic submission
Refund Kit does not submit complaints, contact retailers, contact banks, or act on your behalf.
Future paid version
If a paid version is launched, checkout, refund, support and data-handling terms should be finalised before public release.
Last updated: May 2026.