Refund refused
Faulty goods, not as described, not delivered, poor service or ignored retailer.
UK consumer complaint packs
Turn a refund problem into a clear complaint pack.
Answer a few plain-English questions and Refund Kit prepares a practical pack: draft letters, an evidence checklist, a timeline and escalation steps for refunds, chargebacks and Section 75 routes.
- Drafts only, no legal advice
- Free preview first
- Your draft stays in your browser
Why it helps
When a refund goes wrong, clarity matters.
Refund Kit helps turn scattered dates, receipts and messages into a structured draft complaint pack. The aim is not just a letter — it is a clearer case file you can review, send and escalate if needed.
1Check the situation
Tell us what happened, what you paid and how you paid.
2Preview your route
Get a suggested complaint route and evidence list for free.
3Generate the pack
Use the free beta unlock to create the draft letter, timeline, checklist and copy/download options.
What it covers first
Start with refund and chargeback packs, then expand.
Chargeback
Debit/credit card fallback pack with timeline and evidence prompts.
Section 75
Credit-card protection prompt where the item price is between £100 and £30,000.
Coming next
Parking appeals, rent deposit evidence packs, subscription cancellation and council tax challenge packs.
Free checker
Build your first Refund Kit pack
Fill this in once. The preview is free; the full draft letter and export pack can be unlocked when you need them.
Helpful guides
Common UK refund problems Refund Kit can help organise.
Refund refused
What to send when a retailer says no.
Read guideChargeback request
Prepare a clearer card-provider backup pack.
Read guideSection 75
Organise credit-card complaint details and evidence.
Read guideFaulty goods
Draft a practical refund, repair or replacement complaint.
Read guideFAQ
Quick answers before you use Refund Kit.
Is Refund Kit legal advice?
No. Refund Kit is document preparation and practical guidance only. You review and edit every draft before using it.
Does Refund Kit contact the retailer or bank for me?
No. It prepares a draft pack for you to review, copy, download or print. You decide whether to send anything.
Do you guarantee a refund?
No. Refund Kit helps you present your case clearly, but refunds, chargebacks, Section 75 outcomes and compensation are never guaranteed.
Where is my complaint data stored?
The current beta stores draft pack history in your own browser local storage. It is not uploaded by this static site.
Launch beta
Start free. Full packs are free while checkout is being connected.
Free
£0
Run the checker, see a suggested route and evidence list.
Beta pack
£0
Generate one full action pack, checklist and export while we finish checkout.
Planned launch price
£6.99
Expected single-pack price once payments are switched on.
Important note
Refund Kit is a self-service document-preparation assistant. It does not guarantee refunds, make legal claims for users, submit complaints automatically, or act on anyone’s behalf.